AVP, Healthy Paws Customer Care Lead

The AVP, Healthy Paws Customer Care Lead will develop and execute the company’s customer-centric strategies, including optimization of Healthy Paws outsourced customer service functions.

• Develop and execute the company’s customer-centric strategies
• Optimize Healthy Paws outsourced customer service functions
• Ensure seamless integration across customer service touchpoints
• Oversee ALL third-party vendor operations
• Drive performance through data, accountability, and continuous improvement initiatives

• 10+ years insurance industry experience
• Bachelor’s degree required; MBA preferred

• 401k matching
• Health insurance
• Flight privileges

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients.